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Advantages of call recording

Advantages of call recording

Even the most attentive customer service representative can make mistakes; after all, he or she is only human. If your business uses VoIP as its telephony solution, errors can be lessened through call recording. Find out how this helpful VoIP feature can benefit your organization. #1. Improve customer service One of the most important reasons […]

Warning signs your computer has malware

Warning signs your computer has malware

With the rise of eCommerce and online banking, cybercrime has evolved. Like criminals who pull smash-and-grab jobs, they go where the money is. However, unlike bank robbers, cybercriminals do their best to avoid detection by letting malware do the work for them. Viruses and ransomware sneak into PCs to quietly steal passwords, financial credentials, and […]

5 settings every new iPad owner should change

5 settings every new iPad owner should change

Apple’s iOS has been through countless updates over the years. It’s hard to keep up with all the new features and settings, so we don’t blame you for feeling overwhelmed with how to set up a new iPad. Although every user has different preferences, there are at least five configurations most people can agree on. […]

Boost your new laptop in 5 steps

Boost your new laptop in 5 steps

Laptops may not be the most powerful computers, but the benefits they provide are undisputable. For one thing, they deliver a similar user experience as your huge desktop PC, but much more conveniently and affordably. But before you reap their many benefits, here are five steps you should take before using them to improve their […]