Blog

I’m not advocating that all MSP providers look to become McDonalds, but how can they get from order to food on a tray in less than 3mins – by standardising it

When meeting prospective clients for the first time my approach is simple; its to sit, listen and understand why they’ve called Abussi in the first place. It’s not to judge, its not to criticize and its certainly not to sell – That can only come once you understand

The client was seeking support on their complex IT systems yet their IT provider saw the chance to simply charge money for some time spent trying to help – that’s not what SME’s need from an IT Support company

One client described the Vendor Management concept to me recently as having just one throat to choke. And it’s that simple

Many clients feel IT is getting easier and therefore its something that they can do themselves – saving money on internal or external IT providers – but can they ?