[After a Swing Migration from SBS2003 to SBS2008, Hayley Goode said] ..Everything seems to be up and running and working smoothly. I am very grateful to Abussi for all the hard work they put into this. As always they were extremely accommodating to fit things in around us which was fully appreciated. I know it was a big job to complete and I’m happy that we experienced the minimum amount of down time possible. Many thanks to you both for making it stress free!..Hayley Goode Practice Manager The Wissenbach Group
I had been struggling with email issues for some time. The problems related to having various devices (laptop, PC, smartphone) but no real way I could see which would bring them together. After talking to Abussi they proposed a service called Hosted Exchange which seemed to be the perfect solution for increasing my efficiency. Their explanation was down to earth and they took time to explain every stage of the work involved. The process of migration was one that I had feared but Abussi provided an excellent service with minimal hassle. During the work they were attentive, friendly and happy to explain what was going on in language I understood. The result was an experience that actually exceeded my expectations in terms of functionality as it now means I have an iPhone, laptop and PC with email, contacts and calendar all synchronised together. Although often said, I would not have any hesitation in recommending Abussi for those seeking a value for money solution. The result is that I am much more efficient in my daily work and far more organised. Having my information available to me at home, at work or on the move is a real leap forward.
Chamberlain Wealth Management Ltd
As a small company who prides itself on providing a professional service to our clients, reliable IT is very important. When looking to instruct a new IT provider we looked carefully at how any new supplier could not only meet our IT needs but also bring added value to our business on how best to make use of the investment we were planning to make. Abussi understood where we were as a business and how our existing systems were no longer reliable. They put forward a sensible solution that was implemented smoothly and with limited impact on our operations, but most importantly they did all of this using simple language and explained each step as required. This provided much reassurance in a field where we have limited understanding. We would not hesitate to recommend Abussi and are pleased to have made the decision to instruct them as our new IT partner, especially as they don't just look after our IT but they help us deal with issues which need IT to work but are not IT problems.
Chief Operating Officer
icould is an agile, independent charitable organisation which has recently adapted to operate an entirely virtual model across our services and resources. Abussi matched and exceeded our aspirations in terms of ICT provision from the point of our initial contact in seeking a suitable partner and they continue to excel in on-going delivery and support on a daily basis. Their knowledge of ‘cloud’ technologies and remote working has enabled icould to transition operationally from a central, office based organisation to one supporting home-based working for staff distributed across the West Midlands, East Anglia and the South. Abussi helped us to manage this change in a matter of days using cost effective solutions with no disruption to our core services. We plan to grow and I am confident that Abussi will support us through the process in the friendly and professional manner which has proved so valuable for icould to date.
Roxhill Developments Ltd.
After leaving Goodman International David Keir and I set up our new business Roxhill Developments Limited, this on the 1st January 2010. Abussi and the team were involved at a very early stage and took care of all of our computer needs. This ranged from the overseeing of implementations, the purchase and installation of both hardware and software. We were up and running on the 1st January with no problems at all. The whole process was conducted on a seamless basis and their support at that time and since then has been invaluable to our business.
We are very happy to be working with Abussi, it is only our sixth month of working together – but such a lot has happened in such a short space of time (reconfigured server, moved on to VOIP telephone systems etc) – and each action has proved to be well-planned, thought out and executed without ANY disruption to our business.
They take time to form proper working relationships and to understand what your business needs and tailor their response to fit the needs of your business – not to their preferred way of doing things. The support team are extremely professional and personable and any queries or smaller issues are dealt with in an efficient way. It is a pleasure working with them.
Abussi’s combined knowledge of business, telephony and IT is definitely a USP amongst the local IT sector and is what attracted me to work with them. I have not been disappointed and now feel confident that I can get on with the real business matters without being concerned about the operational day-to-day nitty gritty of PCs and phones!Kate Goodall Office Manager & PA to Director Central Consultancy and Training
Four Oaks Lettings
We spoke to Abussi about our IT needs and liked their approach of one monthly fee to cover everything. Help is now just minutes away from sending an email or linking into Abussi Rescue. Proactively looking after our network I can leave the office assured that help for the team is available at a click of the mouse. Abussi operates a smooth, hassle-free service for their customers. We can recommend them with confidence.
The only way I can think to sum up Abussi is: efficient, effective, smooth, you do not know they are there but you know when things are done. Even more impressive is the way they use simple English to explain what is happening and how things are going to happen. They do not try and sell you computer parts or machines but put management of the IT system first. Their main aim is to work towards getting our systems better - not profitability on extra equipment.
Abussi provided us with expert IT advice, in a language we could understand and at a price that we could afford. The process of upgrading our IT turned out to be a painless experience. Not what we expected. The upgrade procedure was a well planned manoeuvre and caused very little, if any, disruption to our working day. We would highly recommend their services to anyone and their support package is excellent. It is a great comfort knowing you have support behind the scenes looking after our IT matters and knowing that they do actually care about their customers and will do anything within their powers to come up with a solution to a problem.
A Business Innovation
As a start-up, it's easy to get confused by all of the available options, and too often it seems like people are more concerned about trying to 'sell' me something versus providing meaningful advice that will help me to set-up at minimal cost, but with the view to build scale for growth. I appreciate [Abussi's] honest feedback.
Abussi provides all of our IT support enabling everyone to have just one source of contact for whatever they need - whether it is hardware, software or technical support and advise. Abussi deals with all requests quickly and efficiently and their unlimited support ensures that we continue to run efficiently because the computer system is an integral part of our business.
Abussi has been Graftongate's IT provider for four years. Throughout that time Abussi has been an excellent IT partner, making the effort to understand our business and tailoring technology solutions to suit. Our recent office move was seamlessly project managed by Abussi with great success. The team were involved in the early planning stages of the move and provided advice on everything from IT infrastructure in the building fit-out right through to getting the hardware up and running on our first day. I wouldn't hesitate in recommending the services of the Abussi team.
As a small business, value for money is one of the major issues we have to consider. However, it is vital that we invest in services that are going to enable us to run our business in an effective and profitable way. This is something that we have achieved in our partnership with Abussi as our IT service provider for the last 3 years. They have delivered everything they have promised on time and on budget. Furthermore they have sorted out our problems, before we even know we have had problems! We've developed such a meaningful working relationship with Abussi that I can't imagine providing such a valuable service to our clients without their input.
Quantum Underwriting Solutions
There are many places to source one's IT support but in Abussi we have found an absolutely reliable provider that works as a true partner. In addition to day-to-day support from the team we receive an excellent consultancy service. This essentially tells us what we need before we even realise it. This intelligent and comprehensive solution has undoubtedly helped us grow our business year on year.
Willows Farm Village
Willows Farm has relied on Abussi for a number of years now for all matters relating to IT. I particularly value the proactive approach from Abussi and the way they understand my business needs. The response from the support desk is rapid and we rarely have any downtime. Abussi provides support for all aspects of the applications used on site including the specialist EPoS systems, CCTV cameras, people counting systems, membership database, along with the more traditional office PC functions. As a company Abussi has a 'can-do' mentality and has become a very important part of our business.
After an Abussi engineer returned a laptop that had experienced a problem, we received the following message "... (John) wanted to thank you for all your work; he has received his laptop back and everything is wonderful..."
The content (of your White Paper PDF) was excellent - a very useful overview for business owners to help them to keep up with the way in which rapidly developing technologies are transforming the ways in which businesses operate. The information provided certainly helped me to think about IT issues which impact on our businesses and provided me with information that I wasn't previously aware of.