IT Support has always been the key term businesses use to describe the service they need to ‘make the computers work’. However, as IT moves forward its no longer a matter of just fixing the computer(s) but also managing the security, SPAM filters, broadband, remote workers, VoIP and a multitude of other services that impact your IT systems. That’s why a new term has emerged in the world of IT – Managed Services – a term that simply is an updated reference to IT Support but with an eye on the fact that its now about managing a wealth of IT services as a whole.
The importance of stability
Let’s start with a question. How much inconvenience would you suffer – and how much business would be at risk – if your system failed and you didn’t have adequate back-up? Or if your security was breached? Or if your email went down, even for just a couple of days? And how much would it cost to put it right on an ad hoc, emergency basis?
Well, we’ve seen it happen far too often to companies who weren’t protected – with disruption to the business, and disproportionate costs. And that’s why a managed services programme can make so much sense.
Think about your car for a minute. Regular servicing and preventive maintenance keeps it running smoothly. You wouldn’t wait for it to break down and leave you stranded. It’s just the same with IT – only even more important.
What’s the SP on MSP’s ?
So what are managed services? What does a Managed Services Provider, or MSP actually do? Well each month, they examine and check every aspect of your network and system, including key areas such as security, back-up, usage levels and operational effectiveness. You get clear and detailed reports of what’s been tested, work completed and pending, and any potential problems that need attention before they become serious.
In addition, you get levels of support that normally only large companies enjoy. Unlimited telephone support, via a dedicated helpline. Unlimited remote monitoring and support – with links from your server to a monitoring dashboard. And unlimited engineer support on site, if this becomes necessary.
Insure against failure
For some, it helps to think of it as an insurance policy that buys you peace of mind, confidence in your IT operations and systems that are smooth-running and problem-free. And most importantly, it’s an insurance policy that buys business uptime and continuity, which are very hard to regain quickly if serious IT problems occur. DTI statistics show that 70% of businesses don’t trade again after a catastrophic IT failure including virus infection or hard disk failures on the server.
Some find it hard to believe that MSP need to be this proactive, instead thinking that the IT systems just sort themselves out. Others struggle to change from the old break and fix way of doing things, or muddle through with the false economy of IT being done on a part time basis by an enthusiastic amateur.
But clients who are using managed services know for themselves that it really is the way forward – taking away the burden of day-to-day IT management, and enabling them to really focus on running their business and improve strategic direction as they develop and grow. We have a number of examples in our Case Study section
Additional to Managed Services, many MSP’s can provide Vendor Management – an add on that puts the MSP in the firing line, not you, by managing not just the IT systems but the technology that touches them. This can cover your telecommunications, both fixed and mobile, along with cabling, broadband, copiers and printers.
If you want to explore the benefits of Managed Services then come and talk to us today : Why Abussi ?