The modern smartphone user has well over 700,000 apps to choose from. One of the most important types of apps is email. If you are an iPhone user, you may be using Apple's Mail, which comes installed on the phone. While it is a solid app, there is one function that causes some confusion - email attachments.

Below is a brief overview of how iPhone's Mail app's attachments work.

How to open an attachment If you get an email with an attachment, open the message and scroll down to the bottom of the message. You will see the name of the attachment along with the file type and size. If you tap on it, your phone should open it in a new window. You can then zoom in/out and scroll around.

Some attachments can be downloaded by tapping and holding on the attachment. After about a second, a pop-up menu will show, and you should be able to select to save it. Instead of saving the attachment, you can also choose to open it using other apps.

Why won't some attachments open? There may be a time where you get an email with an attachment that can't be opened. You will still be able to see it in the email, but you won't be able to tap on it. This is because the Mail app doesn't support all file and document types.

Don't worry if you can't open an attachment as chances are there's an app in the App store that will open it. The easiest thing to do is look at the file type of the attachment, which is usually indicated by a three letter code at the end of the file name. For example, a Word document will be FILENAME.doc or FILENAME.docx. A quick Internet search for something like, 'iPhone app that can open .ddd' will usually return results with an app that can open your file.

Once you download the app, try pressing and holding on the attachment in Mail and selecting Open in... from the pop-up menu. Look for the app you downloaded and tap on it.

How to add an attachment to emails You can add an attachment to an email by pressing and holding on the body section of a new email. A pop-up menu should come up, if you scroll left you should see the Select/Paste option. Tapping on this will allow you to select either a photo, video or message which you can attach to the email. Unfortunately, there isn't much else you can attach, so if you need to attach a document or other file type, you would be better off doing so on your computer.

If you would like to learn more about the iPhone and how it can help you, please contact us today.

Imagine you've been out of town on a business trip for a few days and when you finally get home after a long day of traveling, you reach for your trusty iPhone to check in with the office... only to find that the screen is black. Pressing the Power button does nothing. What do you do? We certainly hope your answer isn't 'throw it against the wall' as there are a number of things that you can try.

Here are four things you can try when your iPhone won't turn on.

1. Charge it with a wall charger One of the main reasons your iPhone won't start is because its battery is dead. Before you deem the battery 'dead', you should check if the phone is on. Press and hold the power button for up to five seconds. Chances are, the phone has just gone to sleep. If this is the case, you should see the unlock screen pop-up after a few seconds.

If it doesn't pop up, your phone is likely dead. All you have to do is plug it in, preferably to a wall charger. Your phone should turn on automatically after a few minutes (up to five). If it doesn't, let it charge for around 15 minutes before trying to turn it on. If it does turn on, it would be a good idea to let it fully charge.

2. It's charged but still won't turn on Like all operating systems, the one on the iPhone will crash from time to time. If it does crash, you shouldn't lose any data unless you were in the middle of downloading or uploading files. These will have to be started again.

If pressing the power button doesn't turn the phone on, you should still plug it in and let it charge for 15 minutes. Then conduct what's called a hard reset:

1. Unplug your device.
2. Press the Home and Power buttons for 10-20 seconds until you see the Apple logo.
3. Let the device run for a minute or so and you should be able to use it again.

It would be a good idea to not do this while the phone is connected to your computer.Your computer may recognize your phone's hard drive and start automatically syncing through iTunes. Doing a hard reset when the device is syncing may result in losing information.

3. A hard reset won't work Another good thing to consider at this stage is switching cords. Chances are someone next to you has another iPhone cable. Borrow it and try the first two steps again. These cables aren't the most damage resistant thing in the world and have been known to wear out or fray at weak points rendering them useless. If you were trying to charge your phone through a wall charger, try again but this time connect it to your computer - make sure it's on.

4. It's truly dead If after trying different cables and charging methods, hard resetting and charging for a couple of hours your device still won't turn on, you have one option left. Go to an Apple store, or reseller. They may be able to get your iPhone working, or at the very least will to confirm the problem.

Sometimes the phones display a USB cord with an arrow pointing to the iTunes icon. This is your iPhone's way of telling you that something has gone wrong with the software and it needs to be plugged into your computer and connected to iTunes. If you see this, you will likely have to reset your phone which means you will lose everything stored on the hard drive. If you have been backing up your phone, however, your data loss will be minimal.

Has your iPhone stopped working? Are you unsure if your backup solutions are enough to keep all of your files safe? Contact us today as we may be able to help.

Apple's devices are popular for their usability. Watch someone who has never used an iPhone before and see how they figure out how to operate it in a matter of minutes. While these are great smartphones and some would say the best, they aren't perfect. One shortfall is that it can be difficult to transfer files from the device to your computer without iTunes. Luckily, there are apps that can help.

Here's two great apps that you can use to make the transferring of files to/from your iPhone onto your computer not only quicker but less taxing too.

Bump This app started out as a way to share contacts with other iPhone users and has since been updated to include transferring files and pictures. A recent update introduced the capability to move files from your computer to your phone and vice versa.

How this process works is you install Bump on your iPhone, open the app and select a file you would like to transfer. On your computer you can navigate to bu.mp and then bump (hit) the spacebar with your phone. A new window will open with a preview of the file, giving you the option to download it, or share it.

If you would like to transfer a file from your PC or Mac to your iPhone, click on Send files to your device on the bu.mp page and select the files to send. They will be automatically sent to your phone and can be accessed by opening the app.

The app is free from the website, and works on both Mac and PC. There is a 20 mb per file size limit, so for larger files you would be better off saving them to a cloud storage app.

Instashare If you have a Mac, Instashare is new app that allows you to simply drag and drop files from your computer to transfer them to your iPhone.

Once you have downloaded the app on both your computer and iPhone, you then find the file on your computer that  you would like to share, drag it to the app icon and let it go. As long as your iPhone is connected to a W-Fi network, the file will be transferred in as little as a few seconds. You can also send files from your iPhone through the app, selecting the file and dragging it onto connected computers. Instashare will take care of the rest.

This app is an easy way to transfer files within the Apple environment while not having to physically connect your device to your computer. It's also free, which could make it an interesting tool for your business. Download it from the website here, or search for it on in the App Store.

There are many other ways to transfer files from your smartphone to your computer, including using cloud storage. What are your favorite ways? Let us know. Or, if you are looking for a more efficient file sharing solution, contact us today.

One of the more annoying things about calling people while they are at the office is that many use an automated switchboard to field calls. While this does cut-down on the number of incoming phone calls, it can be time consuming to put in a number, wait, put in another, wait some more and then finally get an answer. If you have and iPhone, you can get around all that waiting with ease, especially if you know the extension of the number you want to call.

Here's how you can add number extensions to your iPhone contacts:

1. Open Contacts and either press the '+' for a new contact, or select the contact's number you would like to add the extension to and press Edit.
2. Enter the new contact's normal number without the extension under the Mobile, Work or Home field. If you are editing a contact's number, press on the number you would like to edit and tap on the end of the number.
3. Press the '+*#' button located at the bottom-left of the dial pad.
4. Select Wait. You'll notice a ';' at the end of the number.
5. Add the contact's extension. It should look something like this: 123-123-4567;321 (if the contact has a three digit extension).
6. Press Done and the contact's number will be saved or updated.

If the number was entered correctly, you should see a secondary button under the contact information when you call that person. It will say something like Dial-321. Pressing this after the line has engaged will dial the extension and connect you to that person. This is useful if you don't know how long you will have to wait to be able to dial the extension, but you will have to hit the Dial button on your phone to enter the extension.

You can automate this further by replacing the semicolon (;) with a comma (,). The comma tells the switchboard to pause, and then enter the number after the comma. This will often connect you directly to the person without having to press an extra button. The number should look something like this: 123-123-4567,321

If you use an iPhone for your business communication and call clients who are behind switchboards this is a nifty time-saving feature. For more information on how the iPhone can help power your business, please contact us today.

Smartphones, especially the iPhone, have really changed and enhanced the way we do business. It's now not uncommon to be able to check in with the office, send an email and approve next month's finances all from a device that fits into your pocket. While these phones are useful, there is one feature that takes a while to get used to, the keyboard. Apple is aware of this, and has provided iPhone users with a number of helpful keyboard features.

Here are four tip to make the typing experience better on your iPhone.

1. Lock caps lock - While the use of capital letters while typing is generally frowned upon, there are times when you need to type more than one letter in a row in caps. Most users will hit the caps button (upward pointing arrow) on the keyboard, type a letter and then hit it again to type another in caps. You can lock the keyboard in caps mode by double tapping the caps lock button. You'll notice the key turns blue, indicating caps lock is on. When you are finished, tap it once to turn it off. 2. Turn off auto-correct - We've all seen the funny and sometimes embarrassing texts blamed on auto-correct. While useful when getting used to typing on the iPhone, it can be more of a hindrance than a help after you've gotten the hang of it. You can turn auto-correct off by selecting Settings, followed by General, Keyboard and finally setting Auto-Correction to Off. 3. Long-press keys for more options - At first glance, the iPhone's keyboard is a little sparse with many of the standard keys beyond the letters and number keys missing. They are still there, however but just not labeled. With many keys, a long-press on the key will bring up a number of different options and other keys. For example: a long-press on the A key will bring up different letters associated with a, or a long press on ? will bring up the option to use an inverted question mark or an exclamation point. Play around with the keys, and you'll soon see a ton of different typing options emerge. 4. Stop typing .com - Did you know that you don't have to always type .com, .net or .org? In certain places, the iPhone will put it in for you. For example, when you are typing a web address on the browser, you can do a long-press on the . to get a pop-up of a whole bunch of dot something endings. This will also work in the email To, CC and BCC: fields.

The above tips are just a few ways to make it easier to type on the iPhone. Do you have another typing tip? Let us know; or, if you would like to learn more, please contact us.

The USB port is arguably one of the most important components of the computer. You plug in your keyboard, mouse, printers and now smartphone charging cords. Regardless of the model you have, the main way you connect to the computer is through a USB cord of some kind. If you have an iPhone, you likely use the 30-pin cord, (unless you have a brand new iPhone 5), and likely carry one around, as the iPhone usually needs to be charged throughout the day. The good news is that there’s a new gadget that aims to get rid of the cord altogether.

Scheduled to release in December 2012, the Charge Card, (no, it’s not a new fangled credit card), is a device that will replace the somewhat unwieldy iPhone charging cable. The concept behind the gadget is to replace the charging cable with something you can fit in your wallet.

The Charge Card is a credit card sized charging device which is .1 inches thick and made of a hard plastic. In the middle is a rubber USB connector that pops out and is compatible with any USB port. On the opposite end is a small 30-pin connector – the standard connector used by Apple. The 30-pin connector will work with the iPhone 4s and older; the iPad 3 and older; and any iPod. It is compatible with the new iPhone 5, iPads and iPods if you have the adapter.

How it works is you pop out the flexible USB connector, plug it into a USB port on a computer, TV, airplane seat, etc. and plug the other end into your iDevice. While it isn’t a battery, it does allow you to leave the cords at home, and USB ports being pretty much everywhere these days, you can charge your device whenever you need to.

What is interesting about this is that the project was crowdfunded through Kickstarter, meaning people think it’s a good enough idea to invest in it. You can learn more about the project here, and if you’d like to learn more about using the iPhone in the office, give us a shout, we’d be happy to chat with you.

Smartphones such as Apple’s iPhone have become a large part of business, with managers of companies of all sizes employing smartphones in numerous capacities, including keeping in touch with the office while away. Apple’s response to this has been to introduce iCloud, a cloud based backup solution to help minimize the loss of important info. There is one issue with this service however, many users notice that their iPhone runs considerably slower when iCloud is in use.

Here’s how to optimize iCloud to ensure your iPhone runs quicker.

What is iCloud?
Before optimizing iCloud it’s important to know what exactly iCloud is and how it works. iCloud is Apple’s cloud syncing solution. It’s main purpose is to keep your device’s important information in sync with your Mac, PC and other Apple devices. It works by uploading information like your contacts, installed apps, email, photos, bookmarks and calendars to Apple’s servers, which then make your information available to any device with iCloud installed on it, including your computer. The main purpose of this app is to back up and sync data across multiple devices, not store your data.

Every iPhone owner who has an up-to-date iPhone can sign up for the service and receives 5GB of space for their needs. By default, iCloud constantly syncs in the background without the user noticing. The only problem is syncing can slow your iPhone to a crawl.

Optimize iCloud for iPhone speed
If you have iCloud set up and have noticed that your iPhone is slowing down we recommend three different ways to speed it up.

• Set iCloud to only sync when connected to WiFi. Chances are high that you have a data plan for your iPhone. When you set up iCloud, the default setting is to sync even while connected to a data network. This means iCloud is always syncing, using valuable system resources and data. You can set it to only sync when connected to WiFi by going to Settings, selecting Store and scrolling to the bottom and turning Use Cellular Data to Off. This will cause your Internet to slow down slightly however.
• Turn off iCloud sync. You can also disable iCloud until you want to sync. Go to Settings and select iCloud and turn everything to Off. When you add a new contact, or would like to sync something, you can go back to the iCloud and turn on what you want to sync. Another option is to turn it on when you go to sleep at night, then turn it off again when you wake up.
• Select what to sync. With iCloud, you’re in control as to what is synced and backed up. If you take a lot of pictures or are an avid media and app user you’ll find that your iPhone is constantly updating. You can go to iCloud in Settings and turn off non-essential apps and backups. When you need to back up your media, do so by connecting your phone to the computer and using iTunes to transfer your files onto your computer.

iCloud is a great way to back up your phone’s important information, but you shouldn’t rely on it. The optimal solution is to back up your phone using a cloud backup like iCloud as well as backing up your phone on your computer. If you’re interested in learning more about iCloud or other mobile backup solutions, please contact us.

No matter where you are in the world, nearly every person has a mobile phone. One of the most popular is the iPhone. Sit in a coffee shop, or anywhere for that matter, for a few minutes and it’s pretty much guaranteed that you will see at least one iPhone. Watch longer, and someone will eventually drop one. When they do, chances are high that the screen will crack and need to be replaced. The question is how do you replace the screen?

If your iPhone’s screen cracks, chips, scratches or breaks there are four things you can do to:

Keep using it
Some people that have a slightly damaged screen find that their iPhone is still perfectly functional and will continue to use it. If your screen is slightly scratched but the phone’s still working then, why not continue using it? Better yet, if the scratch comes with a funny story, it could be a great icebreaker.

DIY replacement
An option for those who love to take things apart, or whose iPhone is off warranty, is the DIY screen replacement. You can order screens and related screwdrivers (needed for disassembly) online for around $100 and $15 respectively.

Be aware that this is an advanced method that should only be undertaken if your iPhone is past warranty and you’re comfortable working with small parts. For a full step-by-step guide on the process, please refer to cnet. Be warned that you attempt this process at your own risk, and we can’t be held responsible for any damage to your iPhone.

Send it back to Apple
If your iPhone is still under warranty please don’t attempt to replace the screen yourself, as you will void any and all associated warranties. You should just send it back to Apple or to an Apple service center to fix. If there’s an Apple store with a Genius bar in your area you can make an appointment and take it there.

Buy a new one
If you’d rather not do any of this, you can also wait for a new iPhone to be released and buy a new one. If you purchased your phone through your mobile provider, you may be eligible for an upgrade when the new iPhone comes out, so be sure to contact them and ask.

To minimize potential damage to your iPhone, we recommend purchasing a screen protector – a thin film that covers the iPhone’s screen and protects it from scratches. You could also buy a case for the iPhone, preferably one that sticks up over the screen a tiny bit. This way if you drop the phone screen down the case will hit first. If you have any questions about the screen replacement process please contact us.

RIM, the maker of the game changing BlackBerry, is in trouble. Its stock price and value is sliding, new BlackBerry models have been delayed, causing many companies to adopt more modern smartphones like the iPhone. While the iPhone is an incredibly useful tool for the small business owner, it is missing some of the great features of the BlackBerry.

Here’s how you can get some of the email features of BlackBerry devices on your iPhone.

Auto complete text
With a physical QWERTY keyboard, BlackBerry is ideal for typing long emails, even more so with the ability to specify common phrases and short codes e.g., typing ‘tdy’ could put today’s date. You can do this with the iPhone as well by going to: Settings, General, Keyboard and selecting Shortcuts. Type the full phrase into the Phrase field, and the shortcut into the Shortcut field.

Blinking indicator light for new emails
One of the most useful features of the BlackBerry is the LED light that blinks in different colors, depending on the notification i.e., red for new message. While you can’t set the iPhone’s LED light to flash different colors, you can get it to blink when you have a new notification. Navigate to Settings, select General and tap Accessibility. Select LED Flash for Alerts.

Specific notification
As many small business owners get over 100 emails a day, it can be annoying to see a constantly blinking light. With the BlackBerry, you can set it so the LED blinks only when you’ve received an email from a certain person or group. While you can’t do this with the current software version of the iPhone – iOS 5.0, the impending iOS 6.0 will allow you to set the phone to notify you only when certain people email.

Compose email quick key
Being able to quickly view and reply to an email is a speciality of BlackBerry devices, and many smartphones, the iPhone included haven’t been able to beat it. It is a relatively painless process to compose a new email on your iPhone, simply press the Home button followed by email and Compose.

While it seems to be that BlackBerry devices have had their time in the spotlight, there are many loyal users who have had to switch devices due to necessity. Many of these users probably wouldn’t go back to a BlackBerry if they had the choice, especially if they have similar features on the new devices. If you’d like to learn more about how to use the iPhone for business, please contact us.

If you own a smartphone, you probably get anywhere from one to 20 notifications in a day. While a number of these notifications come from apps and functions that are important to you, many more come in the form of updates you don’t really need to focus on. Luckily iPhone users have a way to prioritize their notifications.

Here’s how you can change your notifications to ensure that the most important are separated from the less so.

Organize first
The first step is to set different levels or categories of notifications, which apps or functions fall into each level and the type of notification associated with each. You could follow a system like this:

1. Immediate. The immediate notification should get your attention and be for apps that are important. Text messages, phone calls, calendar notifications and work email fit in well at this level. As this notification setting should grab your attention, you should turn on everything: vibrate, sound, Notification Center badges, etc.
2. Less important. This notification should get your attention when you look at your phone, and is good for apps that don’t require your immediate attention. Twitter, Facebook notifications and Instant Messages are good apps for this level. For this category maybe use vibrate and Notification Center badges as the notifications.
3. Unimportant. Unimportant is for notifications that are of little use to you such as app and news feed updates, along with random apps you don’t use. As these are unimportant notifications, you could turn off all notifications, or set apps to notify you just via the Notification Center.

Once you’ve decided what notification style to use and the apps for each level, it’s time to change the notification settings.

Change app notifications
To change the notification settings on your iPhone, you have to go into each app’s notification settings and choose how the phone notifies you. This is done by going toSettings followed by Notifications. You’ll get a list of all your apps which you can press on to set the notification. Be advised, when you select Sound, both sound and vibrate are turned on if you have vibrate on.

To go even further, you can tweak the notification sounds made by apps by going to Settings, followed by Sounds. You’ll see different categories of apps and the notification sound for each. Press on the category to pick the notification sound or turn vibration on/off.

With a little proactive maintenance you’ll be able to separate the wheat from the chaff and be able to focus on the important notifications, while leaving the less important for when you have time. If you’d like other tips on how to get the most out of your iPhone, please feel free to contact us.